Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link and ID. You can use this to follow your parcel's journey right to your door.
Here’s how to track your order:
1. Check your inbox – Look for the shipping confirmation email from us. It contains your tracking number and link.
2. Click the link – It will take you to the courier’s tracking page with real-time updates.
3. Wait for activation – Your tracking ID may take up to 1 business day to become active after dispatch.
4. Didn’t receive it? – Check your spam or junk folder, just in case it landed there.
⏳ Please allow up to 4 business days for your order to be processed and shipped.
📌 For more details, visit our Delivery Info page.
We're so sorry to hear that! If something in your order isn’t right, we’re here to fix it quickly.
Here’s what to do:
1. Submit a refund request through our Contact Us form.
2. Include the following details:
- Your order number
- The name/code of the affected product
- A clear photo showing the damage, fault, or incorrect item
3. Our Customer Service team will review your request and get back to you within 1 business day with an update or the next steps.
📌 For more details, please visit our Returns & Refunds Policy.
Once you receive your order confirmation email, please allow the following delivery times:
- Urban addresses: 1-3 business days
- Rural & Outer Islands: 3-5 business days
🕒 Please also allow up to 1 business day for order processing as we carefully prepare your items for dispatch. Once shipped, you’ll receive a tracking link via email so you can follow your parcel’s journey.
We always do our best to deliver on time, but occasional delays may occur due to courier issues or high order volumes. We’ll keep you updated via email, and you can always use your tracking link to check the latest delivery status.